| Home | About Us | Services | Contact Us

  
Small and Medium Enterprises (SME)
Chief Information Officer (CIO)
= SMECIO.Com
 

>> Welcome...

   

Visionary I.T. Leadership & Effective I.T. Management

... without paying an executive CIO salary
  

   
   
From: Roy Ong



Hi and welcome to the home of the Small and Medium Enterprises (SME) Chief Information Officer (CIO). I'm Roy and I hail from a little red dot on the globe - SINGAPORE - Click here if you need more information on the tiny island

If you're a business owner, you will probably understand the frustrations of having to deal with information technology (I.T.) in your business. Some of my clients have described it as a "LOVE-HATE" relationship - they LOVE it because if harnessed correctly, technology is able to provide their businesses with that extra boost and a strategic competitive advantage over the rest of the industry. They HATE it simply because is DIFFICULT TO UNDERSTAND and simply a chore.

Here's another common analogy - "I.T. is always asking for more money. It's a cost center I wish we could do without!"

Well, if you have always imagined yourself running a successful business, harnessing the strategic use of I.T. as a competitive tool and gaining that edge over the industry, then this is moment you have been waiting for!

On this page, I'm going to show you how businesses can harness the strategic use of I.T. and use it as a key to business success and competitiveness. This is the SAME system my clients have used to achieve business success, using I.T. as their key tool. I call it the SMECIO.Com RETAINED CIO difference. Consider the following:
   
   
"We were skeptical at first ...
... But now we're saving $3,300 EVERY MONTH
because of a SINGLE change Roy has recommended!"

A local retail business with multiple locations around the island was having its profits marginalized because of its high monthly running costs.

The management took the plunge and decided to experience the SMECIO.Com RETAINED CIO difference for themselves. Six weeks into the job and they were saving $3,300 EVERY MONTH for a SINGLE change that was recommended.

Today, they remain part of the SMECIO.Com RETAINED CIO network for continued advice ...
A chemical distribution business felt that their I.T. infrastructure needed an upgrade. They scouted for suitable System Integrators (SI), got the traditional price quotations and recommendations. The management was ready to commit but was recommended to seek a second opinion.

The rest as they say is history. Today, the business is running on its upgraded I.T. infrastructure, serving the needs of the various departments but costing less than 50% of the original quotation ...

"... the work speaks for itself.
We were lucky to get advice in time.

I feel regret for the huge amounts of money
that have been spent over the years
--- those could have been saved!

Now nothing gets pass until Roy has a look at it.
He's really part of the family!"

A traditional trading business was looking at ways of improving its own bottom line.  Without much value-add to the end product as a traditional "buy-sell" business, customers were moving away and purchasing from the cheapest source. Profits dropped as rising costs and increased competition became more prominent.

Management felt that technology was a way that could help the business - but they didn't have any expertise on the management team nor within the business. Technology with all its technical jargons just isn't their cup of tea.

"Roy took up the challenge and we're all glad that he did.

... technology has allowed us to add value to the end product - customers now come to us because they cannot get the same complete package anywhere else.
Its now our USP! *

... down-to-earth and simple suggestions.
He makes technology easy for anyone to understand"


* Unique Selling Proposition [Click to learn more]

* The testimonials and examples used are not intended to represent or guarantee that anyone or any business will achieve the same or similar results. Each success depends on numerous ever-changing factors which may include but is not limited to background, staff dedication, management desire/motivation etc.

   
>> Now that we've got that out of the way, I do believe I feel an air of apprehension. Well, that's completely understandable. You are probably asking yourself a few questions about what has been presented before you. If it's any consolation, here's my personal profile citing my experiences and credentials.

In case you're still a little skeptical, why don't you read on for the next 3.5 minutes ...
Here's where I really get to the point!
   
   
The SMECIO.Com Vision

To allow growing Small and Medium Enterprises (SMEs) to afford visionary I.T. leadership and effective I.T. management without paying an executive CIO salary.



What's a CIO?

The CIO, or Chief Information Officer, is a job title for the head of the information technology group within an organization of significant size. They often report to the Chief Executive Officer (CEO) or Chief Financial Officer (CFO). The prominence of this position has risen greatly in the recent years as information technology has become a more important part of business. The CIO may be a member of the "executive board" of the organization, but this largely depends on the type of organization.

No specific qualification is typical of CIOs in general. In the past, many CIOs have degrees in computer science, software engineering, or information systems, but this is by no means universal. More recently, it is important for the CIO to demonstrate leadership capabilities, have a business acumen, a strategic perspective as well as possessing technical skills.

Typically, here at SMECIO.Com, we would like to officially term the CIO as "a superhero" who touts and promotes the success of an organization, using technology as his/her tool of leverage. An insignificant summary of what this "superhero" might be required to do is as follows:

  • Provide input and feedback in the overall business strategy and budgeting process, not only for I.T.
  • Manage and safeguard key data, communications, hardware and software
  • Help improve process efficiency and reduce cost using technology
  • Be an active part of an executive team with a mission of profitability and productivity
   
   
"Thanks to the expert knowledge of Roy, many of the issues faced by other organizations in previous installs were avoided and interface issues were effectively resolved. In addition to his technical and consulting skills, he excels in his professional and personal skills."

... "worked very well with all members of my staff and provided timely updates to the implementation team. As a result, he has gained a level of respect that has surpassed other external parties engaged for the project."


How does SMECIO.Com help my organization?


Normally, CIOs are only found in larger organizations because they imply executive salaries. Here at SMECIO.Com - we allow growing businesses the opportunity to afford the strategic benefits of a full-time CIO but at a FRACTION of the cost. How you might ask? Simple, by using a concept termed as RETAINED CIO. So what exactly is a SMECIO.Com RETAINED CIO?


The SMECIO.Com RETAINED CIO Difference


As my team and I were debating as how to properly define the SMECIO.Com service, it became clear that a possible way to distinguish the service is talk about the differences of the RETAINED CIO service from the rest of the outsourced, insourced, full-time, contract, temporary CIOs that you might find.

Essentially, the most significant difference is in the scale of which the RETAINED CIO service carries out its business.

For example, a full-time or contract CIO typically works for a larger organization and reports to work over a fixed period of time i.e. 50/60 hours a week etc. but unfortunately he also adds to the bottom line of an expanded monthly payroll. A temporary CIO is needed when these full-time or contract CIOs leaves or is temporarily unavailable, or when a significantly sized project needs to be closely managed for a short duration of time and the current full-time CIO already has his hands full.

A SMECIO.Com RETAINED CIO, on the other hand, strives on a long-term arrangement and is best suited for Small and Medium Enterprises (SMEs) that have yet to establish they own full-time need for a CIO on an executive salary.
   
   
"The value of his role in the conversion/implementation cannot be overstated. Roy claims uniqueness by offering a "whatever it takes" attitude and he demonstrated this with his work ethics daily."


Why a SMECIO.Com Retained CIO?


Businesses are founded by individuals whom are experts in their own products or services, working along their strengths to establish a competitive edge. In that same respect, it is from my experience that there is a genuine vacuum in these businesses to properly harness the strategic use of I.T. for the business.

Typically, the executive management acknowledges the need for technology but are often left without a choice but to allow the entire business's I.T. needs to be handled by a single administrator, whom very often, isn't appropriately experienced or where the administration of I.T. services and technology isn't his/her primary role. This obviously isn't the ideal situation for any business as it undermines the importance of I.T. as a STRATEGIC ENABLER of BUSINESS SUCCESS and COMPETITIVENESS.

If you find your business in a similar position, consider SMECIO.Com's RETAINED CIO alternative where the service primarily focuses on the following CORE differences against the traditional full-time/contract CIO positions.

Business Size
A SMECIO.Com RETAINED CIO deals with growing businesses that do not have their own I.T. departments and often may or may not have a formal I.T. staff on its monthly payroll. This means that I.T. issues are, for the most part left undiagnosed and are typically approached REACTIVELY instead of PROACTIVELY. A basic focus for the RETAINED CIO is to function as an educator and enabler to teach both staff and management like the required I.T. fundamentals.

Project Scale
A SMECIO.Com RETAINED CIO must understand the scaling issues and differences between small and large I.T. projects. An illustration would be most appropriate in this case. Imagine a requirement for backing up of data from a local workstation. In a large organization, a backup server could be easily configured and employed to backup data volumes automatically in the middle of the night. However, in a small and medium enterprise, this simply maybe an overkill and may just cost too much. A lower-tech alternative of deploying portable hard disk drives and a simple backup schedule might better suit the requirement and operating expense.

Prioritization
A SMECIO.Com RETAINED CIO must understand that SME I.T. priorities can be significantly different from those of larger organizations. For a large organization that does its business via the web, the Internet infrastructure of the organization maybe considered as mission critical as down time means lost revenue. For a smaller organization, down time usually just means decreased efficiency. So, the priority should be on driving growth rather than on ensuring 100% network up-time.
   
   
"Roy has a long-term engagement with our company providing experience and expertise in independent system analysis and process improvement. He actively found ways to keep the consulting service expenses down which resulted in a longer engagement and much needed support for the new system. The consistent tips and tricks in analysis made managing the ongoing deployment much more manageable. Thanks Roy, for providing some of the best consulting services that I have ever retained!"

The SMECIO.Com Independence
 starImportant


SMECIO.Com is completely independent of all vendors of software, hardware, middle ware, and any other 'ware' you can name, so that we can offer an advisory service that is both impartial and independent. Just like an independent financial adviser provides you with unbiased independent advice, we are available to provide you with a neutral understanding of technology and enhance your I.T.'s ability to synergize with your strategic business goals for that strategic competitive edge.

Unlike the others, I don't just preach about it. My code of ethics is easily available here and a full printed copy is provided to all clients as a strict commitment. All SMECIO.Com staff are to adhere to the same code of ethics at any point of the engagement.


The SMECIO.Com RETAINED CIO Value Proposition


So, after all of that, what's the value proposition to you, the business owner? Well, that's fairly simple and all boils down to three important factors what sets the SMECIO.Com RETAINED CIO service aside from the rest.


  1. The Balance of Three Fundamentals
    With the SMECIO.Com RETAINED CIO service, you will get a service headed by an individual whose immediate concern is to generate a unique balance between the areas of Business, I.T. and Finance a.k.a the BUDGET. Like the saying goes, a picture paints a thousand words, so here's a little diagram to illustrate the concerted effort to create a focus point, right at the heart of the three fundamentals.


    three-fundamentals

  1. Technology Balance
    In today's ever changing I.T. world, one needs to be conversant in multiple technologies to harness the best for the business in question. Here at SMECIO.Com, technology is broadly classified as Traditional Proprietary Technology (i.e. Microsoft operating system and other copyright software) and  Open Source Technology (i.e. Linux operating system and other copyLEFT software). The SMECIO.Com RETAINED CIO service is well-positioned to take advantage of each of these technology classifications as well-versed and well-experienced subject matter experts.

  1. Balance of the Management and I.T. Team
    As part of the executive management team, the SMECIO.Com RETAINED CIO plays another important role in his ability to perform as a bridge between the executive management and the existing I.T. team. As this bridge, the SMECIO.Com RETAINED CIO must bring significant value to both parties, managing a typical high-tension relationship for the best of the business. The following diagram showcases the typical "bridge-work" scenario for the SMECIO.Com RETAINED CIO.


    bridge
   
   
"The consultant assigned to our company is extremely knowledgeable and has helped us make critical decisions prior to our project going live. His knowledge has been invaluable. He also made a very stressful time frame for us much easier and I would highly recommend him and his company. We look forward to an ongoing relationship with them."


The SMECIO.Com RETAINED CIO Leadership


The SMECIO.Com RETAINED CIO service is lead by me, Roy Ong, as part of the Business I.T. Advisory division of RMR Solutions Pte Ltd. I am personally retained in each client engagement and assisted by my team from the Business I.T. Advisory division as required.

Its difficult to talk about one's self and to do a self introduction. As such, I'm leaving the awkwardness for those whom have already done it for me. : ) The following is a summary introduction as presented to the cohort at my recent speaking event.

Roy Ong
Director (Business I.T. Advisory)
MBus(IT) BSc(Hons)
RHCA RHCDS RHCSS RHCX RHCI RHCE
   
"With over a decade of experience in the Business Information Technology industry,
Roy has led numerous I.T. assignments - successfully harnessing the benefits
of both proprietary and open-source technologies for the strategic success of his clients.
It's the uncanny way in which Roy provides a bridge between
management and the technical team that sets him aside."

A full detailed
personal profile citing my experiences and credentials can be found at the "About Us" page, accessable by the menu bar located at the extreme top-right of this page or by simply clicking here.


The SMECIO.Com RETAINED CIO Methodology


SMECIO.Com RETAINED CIO services are specifically tailored to the business goals of each organization. As I am personally retained in each client engagement, I generically follow a four step process that has brought my clients continued success:

  1. Fact-Finding and Information Gathering
    Working closely with the CEO and the executive management during the initial stage of the engagement to gain a deeper understanding of the organization's business goals, strategic plan and its industry competitive position.
  1. Evaluation and Analysis
    Using the information and facts gathered, an evaluation of the strengths and weaknesses of the organization is carried out using an I.T. perspective, actively relating the I.T. needs of the organization to its business goals and underlying strategic plan.
  1. Planning and Goal Setting
    Together with the CEO and the executive management, a recommended road map is presented with reference to the prior evaluation and analysis and shall include specific milestones and achievements as required.

  1. Deployment Management and Review
    Actual deployment of the road map is carried out by internal/external parties with significant management as required. Upon deployment completion, an active review is presented.
   
   
..."helped us tremendously while our IS Department was going through an organizational change."

..."provided excellent service to our Customer Relations and Accounting Departments and also made personal scheduling adjustments many times to accommodate our needs."


The SMECIO.Com RETAINED CIO Service


Typically at SMECIO.Com - a common scenario is for an organization to engage the services of a SMECIO.Com RETAINED CIO for 1-2 days a week for 6-12 months, with a reduced work load thereafter to keep things running smoothly. Your SMECIO.Com RETAINED CIO will oversee a large variety of strategic, tactical and technical issues that may or may not include the following as part of the engagement:

  • Strategic Planning :: To develop and implement a realistic growth strategy that leverages technology to help your company become a high-performance business. Develop a big picture that realistically defines your information network as a strategic business tool to give your organization a competitive advantage. To provide input and feedback to the overall business strategy and decision making process.
       
  • Rationalizing and managing your I.T. budget :: Understand which I.T. investments make business sense. Recommend models for Total Cost of Ownership, Return on Investment and Risk Management that relate to your short-term and long-term business strategy. Define an I.T. budget that supports business growth, and manage the budget in step with actual business results and perceived opportunities.
       
  • Business process improvement and re-engineering :: Analyze current work flows and processes within your business and between your business and outside organizations. Use information technology to help you improve or redesign business processes in order to enhance collaboration with suppliers, partners and customers to maximize performance and achieve your business goals more quickly.
       
  • Data analysis :: Conduct data analysis to identify product trends in sales and consequently help focus technology marketing efforts towards more profitable products.
       
  • Contract and vendor negotiations :: Qualify vendors and evaluate products and services that support your business objectives and are in line with your I.T. budget. Negotiate contracts to maximize the business impact of your budgeted I.T. investments and to meet cash flow requirements. Monitor product performance guarantees, service level agreements, and special upgrade opportunities.
       
  • I.T. security :: Define a complete security strategy that covers security policies and procedures, a secure I.T. infrastructure, security monitoring and virus protection software for local and remote users, regular security patches, and emergency response plans for security breaches.
       
  • In-House training :: Create and develop a series of training and coaching methods for the internal I.T. staff.
       
  • Data center management :: Design a robust data center for web-based e-commerce, management information, corporate intranets, or mission-critical application servers. Establish procedures to keep critical applications current and deploy software that reduces costs by automating management tasks and consolidating information. Define required backup and restore procedures.
       
  • Network management :: Design a secure, cost-effective network framework that provides the performance, availability and expandability required to support your business objectives. Provide telecommuters and mobile workers with fast, reliable and secure connections. Use appropriate network monitoring software to anticipate problems, identify bottlenecks, and track usage.
       
  • Desktop management :: Develop a comprehensive plan for desktop management that includes procedures for adding, moving and changing computers, help desk services, asset tracking, software revision control, configuration standards, automated management software, and support for mobile devices such as notebooks, PDAs and wireless products.
       
  • Disaster recovery :: Create a disaster recovery plan that includes analyzing the vulnerability of your network infrastructure and critical data, addresses disaster scenarios such as hardware failure, natural catastrophes or hacker attacks, defines backup procedures and backup system validation, describes an effective and affordable power backup system, specifies virus protection software, incorporates an appropriate level of system redundancy, and proposes off-site backup and recovery procedures.
   
   
... "(Roy) not only exhibited a vast knowledge of in I.T. infrastructure requirements, he displayed excellent problem solving abilities in an autonomous environment."

... "has gone above and beyond the original scope of his original engagement to assist with any required modifications in a timely manner. The management and myself have been completely satisfied with the quality of his work."
   
   
"Roy gave us an honest, independent angle for our project as the bridge between management and the technical team. Definitely someone that we could rely on."


Exploratory Meeting


So, if your business is looking for

Visionary I.T. leadership and effective I.T. management without paying an executive CIO salary

Remember SMECIO.Com RETAINED CIO and

Contact me for a non-obligatory exploratory meeting today!

What have you got to lose?


Sincerely,
royong
Director (Business I.T. Advisory)
MBus(IT) BSc(Hons)
RHCA RHCDS RHCSS RHCX RHCI RHCE
============================
DID: +65 6100 0709
Email: roy [AT] smecio.com
============================

SMECIO.Com
60 Kaki Bukit Place #06-08
Eunos Techpark Singapore 415979
Tel: +65 6100 1767
Email: retainedcio [AT] smecio.com

   
   
Client Confidentiality :: As part of my work ethics, I uphold the greatest respect for client confidentiality. Each of the above mentioned case studies and testimonials are from my past/present clients. Should there be a need for more detailed information, including organization name and contact person, you will need to send an email to nda-request [AT] smecio.com and I'll return with a simple Non-Disclosure Agreement (NDA) for your perusal and concurrence. Once signed and faxed back to me, you will then be able to access to a secure location for the information that you require. I do apologize for the inconvenience and seek your kind understanding for not being able to publish these specific information to the general public. Thank you.
   
[Top of Page]
   
 © Copyright 2006 - 2008 :: All Rights Reserved :: Another quality service brought to you by RMR Solutions Pte Ltd