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Small
and Medium
Enterprises (SME)
Chief
Information Officer
(CIO) |
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SMECIO.Com |
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Welcome... |
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Visionary I.T. Leadership & Effective I.T. Management
... without paying
an executive CIO salary
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From: Roy Ong
Hi and welcome to the home of the
Small and Medium Enterprises (SME) Chief Information Officer (CIO). I'm
Roy and I hail from a little red dot on the globe - SINGAPORE - Click
here if you need more information on the tiny island
If you're a business owner, you will probably understand the
frustrations of having to deal with information technology (I.T.) in
your business. Some of my clients have described it as a "LOVE-HATE" relationship
- they LOVE it because if harnessed correctly, technology is able to
provide their businesses with that extra boost and a strategic
competitive advantage over the rest of the industry. They HATE it
simply because is DIFFICULT TO UNDERSTAND and simply a chore.
Here's another common analogy - "I.T.
is always asking for more money.
It's a cost center I wish we could do without!"
Well, if you have always imagined yourself running a successful
business, harnessing the
strategic use of I.T. as a competitive tool and gaining
that edge over the industry, then this is moment you have been waiting
for!
On this page, I'm going to show you how
businesses can harness the strategic use of I.T.
and use
it as a key to business success and competitiveness. This
is
the SAME system my clients have used to achieve business success, using
I.T. as their key tool. I call it the SMECIO.Com RETAINED CIO difference.
Consider the following:
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"We were
skeptical at first ...
... But
now we're saving
$3,300 EVERY MONTH
because of
a SINGLE change Roy has recommended!"
A
local retail business with multiple locations around the island was
having its profits marginalized because of its high monthly running
costs.
The management took the plunge and
decided to experience
the SMECIO.Com RETAINED CIO difference for themselves. Six weeks into
the job and they were saving
$3,300 EVERY MONTH for a SINGLE change
that was recommended.
Today, they remain part of the
SMECIO.Com RETAINED CIO network for continued advice ...
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A
chemical distribution
business felt that their I.T. infrastructure needed an upgrade. They
scouted for suitable System Integrators (SI), got the
traditional price quotations and recommendations. The
management was ready to commit but was recommended to seek a
second opinion.
The rest as they say is history.
Today, the business is running on its upgraded I.T. infrastructure,
serving the needs of the various departments but costing less than 50%
of the original quotation ...
"... the
work speaks for itself.
We were lucky to get advice in
time.
I feel regret for the huge amounts of money
that have been
spent over the years
--- those could have been saved!
Now nothing gets pass until Roy has a look at it.
He's really part of the family!"
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A
traditional trading
business was
looking at ways of improving its own bottom line. Without
much
value-add to the end product as a traditional "buy-sell" business, customers were moving away
and purchasing from the
cheapest source. Profits
dropped as rising costs and increased competition became more
prominent.
Management
felt that technology was a way that could help the business - but they
didn't have any expertise on the management team nor within the
business. Technology with all its technical jargons just isn't their
cup of tea.
"Roy took
up the challenge and we're all glad that he did.
... technology has allowed us to add value to the end product -
customers now come to us because they cannot get the same complete
package anywhere else.
Its now our USP! *
... down-to-earth and simple suggestions.
He makes technology easy for anyone to understand"
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*
The testimonials and examples used are not intended to represent or
guarantee that anyone or any business will achieve the same or similar
results. Each success depends on numerous ever-changing
factors which may include but is not limited to background, staff
dedication, management desire/motivation etc.
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>> Now that we've got that out of the way, I do
believe I feel an air of
apprehension. Well, that's completely understandable. You are probably
asking yourself a few questions about what has been presented before
you. If it's any consolation, here's my personal profile citing my
experiences and credentials.
In case you're still a little skeptical, why don't you read on for the
next 3.5 minutes ...
Here's where I really get to the point!
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The
SMECIO.Com Vision
To
allow growing Small and Medium Enterprises (SMEs) to afford visionary
I.T. leadership and effective I.T. management without paying an
executive CIO salary. |
What's
a CIO?
The CIO, or Chief
Information Officer, is a job title for the head of
the information technology group within an organization of significant
size. They often report to the Chief Executive Officer (CEO) or Chief
Financial Officer (CFO). The prominence of this position has risen
greatly in the recent years as information technology has become a more
important part of business. The CIO may be a member of the "executive
board" of the organization, but this largely depends on the type of
organization.
No specific qualification is typical of CIOs in general. In the past,
many CIOs have degrees in computer science, software engineering, or
information systems, but this is by no means universal. More recently, it
is important for the CIO to demonstrate leadership
capabilities, have a business acumen, a strategic perspective
as well as possessing technical skills.
Typically, here at SMECIO.Com, we would like to officially term the CIO
as "a
superhero" who touts and promotes the
success of an organization,
using technology as his/her tool of leverage. An
insignificant summary
of what this "superhero" might be required to do is as follows:
- Provide input
and feedback in the overall
business strategy and budgeting process, not only for I.T.
- Manage and
safeguard key data, communications,
hardware and software
- Help improve
process efficiency and reduce cost
using technology
- Be an active
part of an executive team with a
mission of profitability and productivity
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"Thanks
to the expert knowledge of Roy, many of the issues faced by other
organizations in previous installs were avoided and interface issues
were effectively resolved. In addition to his technical and consulting
skills, he excels in his professional and personal skills."
... "worked very well with all members of my staff and provided timely
updates to the implementation team. As a result, he has gained a level
of respect that has surpassed other external parties engaged for the
project."
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How does SMECIO.Com help my organization?
Normally, CIOs are only found in larger organizations because they
imply executive salaries. Here at SMECIO.Com - we allow growing
businesses the opportunity to afford the strategic benefits of a
full-time CIO but at a
FRACTION of the cost. How you might ask?
Simple,
by using a concept termed as RETAINED
CIO. So what exactly is a SMECIO.Com RETAINED CIO?
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The SMECIO.Com RETAINED CIO Difference
As my team and I were debating as how to properly define the SMECIO.Com
service, it became clear that a possible way to distinguish the service
is talk about the differences of the RETAINED CIO service from the rest
of the outsourced, insourced, full-time, contract, temporary CIOs that
you might find.
Essentially, the most significant difference is in the scale of which
the RETAINED CIO service carries out its business.
For example, a full-time or contract CIO typically works for a larger
organization and reports to work over a fixed period of time i.e. 50/60
hours a week etc. but unfortunately he also adds to the bottom line
of an expanded monthly payroll. A temporary CIO is needed when these
full-time or contract CIOs leaves or is temporarily unavailable, or
when a significantly sized project needs to be closely managed for a
short duration of time and the current full-time CIO already has his
hands full.
A
SMECIO.Com RETAINED CIO, on the other hand, strives on a long-term
arrangement
and is best suited for Small and Medium Enterprises (SMEs) that have
yet to
establish they own full-time need for a CIO on an executive salary. |
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"The
value of his role in the conversion/implementation cannot be
overstated. Roy claims uniqueness by offering a "whatever
it takes" attitude and he demonstrated this with his
work ethics
daily."
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Why a SMECIO.Com Retained CIO?
Businesses are founded by individuals whom are experts in their own
products or services, working along their strengths to establish a
competitive edge. In that same respect, it is from my experience that
there is a
genuine vacuum in these businesses to properly harness the
strategic use of I.T. for the business.
Typically, the executive management acknowledges the need for
technology but
are often left without a choice but to allow the entire business's I.T.
needs to be handled by a single administrator, whom very often, isn't
appropriately experienced or where the administration of I.T. services
and technology isn't his/her primary role. This obviously isn't the
ideal situation for any business as it undermines the importance of
I.T. as a STRATEGIC
ENABLER of BUSINESS SUCCESS and COMPETITIVENESS.
If you find your business in a similar position, consider
SMECIO.Com's RETAINED CIO alternative where the service
primarily
focuses on the following CORE differences against the traditional
full-time/contract CIO positions.
Business
Size
A SMECIO.Com
RETAINED CIO deals with
growing businesses that do not have their own I.T. departments and
often may or may not have a formal I.T. staff on its monthly payroll.
This means that I.T. issues are, for the most part left undiagnosed and
are typically approached REACTIVELY instead of PROACTIVELY. A basic
focus for the RETAINED CIO
is to function
as an educator and enabler to teach both staff and
management like the required I.T. fundamentals.
Project
Scale
A SMECIO.Com
RETAINED CIO must
understand the scaling issues and differences between small and large
I.T. projects. An illustration would be most appropriate
in this
case. Imagine a requirement for backing up of data from a
local
workstation. In a large organization, a backup server could be easily
configured and employed to backup data volumes automatically in the
middle of the night. However, in a small and medium
enterprise,
this
simply maybe an overkill and may just cost too much. A
lower-tech alternative of deploying portable hard disk drives
and a simple backup schedule might better suit the
requirement and operating expense.
Prioritization
A SMECIO.Com
RETAINED CIO must
understand that SME
I.T. priorities can be significantly different from
those of larger organizations. For a large
organization that
does
its business via the web, the Internet infrastructure of the
organization maybe considered as mission critical as down time means
lost revenue. For a
smaller organization, down time usually just means decreased
efficiency. So, the priority should be on driving growth rather than on
ensuring 100% network up-time.
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"Roy
has a long-term engagement with our company providing experience
and expertise in independent system analysis and process improvement.
He actively found ways to keep the consulting service expenses down
which resulted in a longer engagement and much needed support for the
new system. The consistent tips and tricks in analysis made managing
the ongoing deployment much more manageable. Thanks Roy, for providing
some of the best consulting services that I have ever
retained!"
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The SMECIO.Com Independence Important
SMECIO.Com is completely
independent of all vendors of software,
hardware, middle ware, and any other 'ware' you can name, so that we
can
offer an advisory service that is both impartial and independent. Just
like an independent financial adviser provides you with unbiased
independent advice, we are available to provide you with a
neutral
understanding of technology and enhance your I.T.'s
ability to
synergize with your strategic business goals for that strategic
competitive edge.
Unlike the others, I don't just preach about it. My code of
ethics is easily available here and a full
printed copy is
provided to all clients as a strict commitment. All SMECIO.Com staff
are to adhere to the same code of ethics at any point of the engagement.
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The SMECIO.Com RETAINED CIO Value Proposition
So, after all of that, what's the value proposition to you, the
business owner? Well, that's fairly simple and all boils down to three
important factors what sets the SMECIO.Com RETAINED CIO
service aside from the rest.
- The Balance of Three
Fundamentals
With
the SMECIO.Com RETAINED CIO service, you will get a service headed by
an individual whose immediate concern is to generate a unique balance
between the
areas of Business, I.T. and Finance a.k.a the BUDGET. Like the saying
goes, a picture paints a thousand words, so here's a little diagram to
illustrate the concerted effort to create a focus point, right at the
heart of the three fundamentals.
- Technology Balance
In
today's ever changing I.T. world, one needs to be conversant
in
multiple technologies to harness the best for the business in question.
Here at SMECIO.Com, technology is broadly classified as Traditional Proprietary
Technology (i.e. Microsoft operating system and other
copyright software) and Open
Source Technology (i.e. Linux operating system and other
copyLEFT software).
The SMECIO.Com RETAINED CIO service is well-positioned to take
advantage of each of these technology classifications as
well-versed and well-experienced subject matter experts.
- Balance of the Management and
I.T. Team
As
part of the executive management team, the SMECIO.Com RETAINED CIO
plays another important role in his ability to perform as a bridge
between the executive management and the existing I.T. team. As this
bridge, the SMECIO.Com RETAINED CIO must bring significant value to
both parties, managing a typical high-tension relationship for the best
of the business. The following diagram showcases the typical
"bridge-work" scenario for the SMECIO.Com RETAINED CIO.
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"The
consultant assigned to our company is extremely knowledgeable and
has helped us make critical decisions prior to our project going live.
His knowledge has been invaluable. He also made a very stressful time
frame for us much easier and I
would highly recommend him and his
company. We look forward to an ongoing relationship with them."
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The SMECIO.Com RETAINED CIO Leadership
The SMECIO.Com RETAINED CIO service is lead
by me, Roy Ong, as part of the Business I.T. Advisory division of RMR Solutions Pte Ltd. I am personally retained in each
client engagement and assisted by my team from the
Business I.T. Advisory division as required.
Its difficult to talk about one's self and to do a self introduction.
As such, I'm leaving the awkwardness for those whom have already done
it for me. : ) The following is a summary introduction as
presented to the cohort at my recent speaking event.
Roy
Ong
Director (Business I.T. Advisory)
MBus(IT) BSc(Hons) RHCA RHCDS RHCSS RHCX RHCI RHCE
"With over a
decade of experience in the Business Information Technology industry,
Roy has led numerous I.T. assignments - successfully harnessing
the benefits
of
both proprietary and open-source technologies for the strategic success of his
clients.
It's the uncanny way in which Roy provides a bridge between
management and the technical team that sets him aside."
A full detailed personal
profile citing my
experiences and credentials can be found at the "About Us"
page, accessable by the menu bar located at the extreme top-right of
this page or by simply clicking here.
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The SMECIO.Com RETAINED CIO Methodology
SMECIO.Com RETAINED CIO services are specifically tailored to the
business goals
of each organization. As
I am personally retained in each client
engagement, I generically follow a four
step process that has brought my clients continued success:
- Fact-Finding
and Information Gathering
Working
closely with the
CEO and the executive management during the initial stage of the
engagement to gain a deeper understanding of the organization's
business goals, strategic plan and its industry competitive position.
- Evaluation
and Analysis
Using
the information and
facts gathered, an evaluation of the strengths and weaknesses of the
organization is carried out using an I.T. perspective, actively
relating the I.T. needs of the organization to its business goals and
underlying strategic plan.
- Planning
and Goal Setting
Together with the CEO and
the executive management, a recommended road map is presented with
reference to the prior evaluation and analysis and shall include
specific milestones and achievements as required.
- Deployment
Management and Review
Actual deployment of the
road map is carried out by internal/external parties with significant
management as required. Upon deployment completion, an active review is
presented.
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..."helped
us tremendously while our IS Department was going through an
organizational change."
..."provided excellent
service to our Customer
Relations and Accounting Departments and also made personal
scheduling adjustments many times to accommodate our needs."
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The SMECIO.Com RETAINED CIO Service
Typically at SMECIO.Com - a common scenario is for
an organization to engage the services of a SMECIO.Com RETAINED CIO for
1-2
days a
week for 6-12 months, with a reduced work load thereafter
to keep
things running smoothly. Your SMECIO.Com RETAINED CIO will oversee a
large variety
of strategic, tactical and technical issues that may or may not include
the following as part of the engagement:
- Strategic
Planning :: To develop and implement a
realistic growth strategy
that leverages technology to help your company become a
high-performance business. Develop a big picture that realistically
defines your information network as a strategic business tool to give your
organization a competitive advantage. To provide input and
feedback to the overall
business strategy and decision making process.
- Rationalizing
and managing your I.T. budget :: Understand which I.T.
investments make business sense. Recommend models
for Total Cost of Ownership, Return on Investment and Risk Management
that relate to your short-term and long-term business strategy. Define an I.T. budget
that supports business growth, and manage the budget in
step with actual business results and perceived opportunities.
- Business
process improvement and re-engineering ::
Analyze current work flows and processes within your business and
between your business and outside organizations. Use information
technology to help you improve
or redesign business processes in order to enhance collaboration with
suppliers, partners and customers to maximize performance and achieve
your business goals more quickly.
- Data
analysis :: Conduct data analysis to identify product
trends
in sales and consequently help focus technology
marketing efforts towards more
profitable products.
- Contract
and vendor negotiations :: Qualify vendors and
evaluate products and services that support your business objectives
and are in line with your I.T. budget. Negotiate contracts to maximize
the business impact of your budgeted I.T. investments and to meet cash
flow requirements. Monitor product performance guarantees, service
level agreements, and special upgrade opportunities.
- I.T.
security :: Define a complete
security strategy
that covers security policies and procedures, a secure I.T.
infrastructure, security monitoring and virus protection software for
local and remote users, regular security patches, and emergency
response plans for security breaches.
- In-House
training :: Create and develop a series of training and
coaching methods for the internal I.T. staff.
- Data
center management :: Design a robust data center
for web-based e-commerce, management information, corporate intranets,
or mission-critical application servers. Establish procedures to keep
critical applications current and deploy software that reduces costs by
automating management tasks and consolidating information. Define
required backup and restore procedures.
- Network
management :: Design a secure,
cost-effective network framework
that provides the performance, availability and expandability required
to support your business objectives. Provide telecommuters and mobile
workers with fast, reliable and secure connections. Use appropriate
network monitoring software to anticipate problems, identify
bottlenecks, and track usage.
- Desktop
management :: Develop a comprehensive plan for
desktop management that includes procedures for adding, moving and
changing computers, help desk services, asset tracking, software
revision control, configuration standards, automated management
software, and support for mobile devices such as notebooks, PDAs and
wireless products.
- Disaster
recovery :: Create a disaster
recovery plan
that includes analyzing the vulnerability of your network
infrastructure and critical data, addresses disaster scenarios such as
hardware failure, natural catastrophes or hacker attacks, defines
backup procedures and backup system validation, describes an effective
and affordable power backup system, specifies virus protection
software, incorporates an appropriate level of system redundancy, and
proposes off-site backup and recovery procedures.
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...
"(Roy) not only exhibited a vast
knowledge of in I.T. infrastructure
requirements, he displayed excellent problem solving abilities in an
autonomous environment."
... "has gone
above and beyond the original
scope of his original engagement to assist with any
required
modifications in a timely manner. The management and myself have been
completely satisfied with the quality of his work."
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"Roy
gave us an honest, independent angle for our project as
the bridge
between management and the technical team. Definitely
someone that we
could rely on."
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Exploratory Meeting
So, if your business is looking for
Visionary I.T.
leadership and effective I.T. management without paying an executive
CIO salary
Remember SMECIO.Com
RETAINED CIO and
Contact me for
a
non-obligatory exploratory meeting today!
What
have you got to lose?
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Sincerely,

Director
(Business I.T. Advisory)
MBus(IT)
BSc(Hons)
RHCA RHCDS RHCSS RHCX RHCI RHCE
============================
DID: +65
6100
0709
Email: roy [AT] smecio.com
============================
SMECIO.Com
60 Kaki Bukit Place #06-08
Eunos Techpark Singapore 415979
Tel: +65 6100
1767
Email:
retainedcio [AT] smecio.com
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| Client
Confidentiality :: As part of my work ethics, I
uphold the greatest respect for client confidentiality. Each of the
above mentioned case studies and testimonials are from my
past/present clients. Should there be a need for
more detailed information, including organization name and contact
person, you will need to send an email to nda-request
[AT] smecio.com and I'll return with a simple Non-Disclosure
Agreement (NDA) for your perusal and concurrence. Once signed and faxed
back to me, you will then be able to access to a secure location for
the information that you require. I do apologize for the inconvenience
and seek your kind understanding for not being able to publish these
specific information to the general public. Thank you. |
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